FAQ


Do I need any Visa entry to Bintan ?

Visa-free entry countries

Nationals of Thailand, Malaysia, Singapore, Brunei, Philippine, Hong Kong SAR, Macao SAR, Chile, Morocco, Peru and Vietnam are given visa-free entry facility for maximum of 30 days

Countries / Nationals that require Visa-on-arrival (VOA) are as follows at Tanjung Pinang ferry terminal:

Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Cambodia, Canada, Cyprus, Denmark Egypt,n, Estonia, Finland, France, Germany, Greece, Hungary, India, Iran, Ireland, Iceland, Italy, Japan Kuwait, Laos, Liechtenstein, Luxembourg, Maldives, Malta, Mexico, Monacco, Netherlands, New Zealand Norway, Oman, Poland, Portugal, Qatar Republic of China, Russia, Switzerland, Saudi Arabia, South Africa South Korea, Spain, Suriname, Sweden, Taiwan, United Arab Emirates, United Kingdom, United States of America

The visa on arrival is USD 10 for 7 days per entry


How do I make any reservation on your site ?

There are few steps in order to make your reservation on any travel package offered in our website as follows:

1. Select your desired package and click on "Book Now" button.

2. Please complete the Reservation Form provided on the website.

3. Click on "Submit" button in order to post your reservation to us.

4. An email of payment notification with your booking number will be sent to your email in within 24 hours.

5. Complete your payment and we will send you a printable reservation details. You have completed your reservation process.

(Note: Please make your payment the latest 7 days before your arrival date)


What payment method do you accept ?

We accept almost all type of online payment method:
amex Mastercard visa Discover Paypal
First time to Paypal? Check out the steps to pay by Paypal
WelcomeToBintan - Paypal
Step 1: Please click on continue check out link at the left bottom of the page.

WelcomeToBintan - Paypal
Step 2 : Please create your paypal account by filling up the form on your left side of the page.

WelcomeToBintan - Paypal
Step 3 : Please review and click on the Pay Now button to complete your payment

For Transaction by Paypal Unverified Member only allow maximum payment of USD 100/transaction. In order to make a larger amount of payment please apply for to be a Paypal Verified Member and Paypal will send you the verification code to your Billing Statement after 1-2 days. Upon that, please call your bank to get the code and login to Paypal to complete your payment.


For Indonesian Customers We also accept BCA online or offline banking:
Klik BCA OCBC NISP

For Singaporean Customers We accept DBS and OCBC Bank online or offline banking:

DBS Online Banking OCBC  Singapore


For Malaysian Customers We also accept Maybank online or offline banking:

RHB Online


Can I customize my tour packages ?

Yes, you can definitely customize your own desired package, We also offer a group package with minimum of 10 people / group with special discounted rate. Please contact us for your further inquiries.


How do I cancel my reservation ?

Please cancel your reservation 7 days before arrival by sending us your booking number. If you cancel your reservation within 7 days or later , NO refund will be provided.