Question 1

How do I make a booking?

Accepted Answer

You can make a booking through our website or contact us via WhatsApp for faster assistance.

Question 2

What payment methods are available?

Accepted Answer

We accept bank transfer, paynow, credit/debit card, and selected e-wallets depending on the service.

Question 3

Do I need to make full payment before booking is processed?

Accepted Answer

Yes, full payment is required in advance before we proceed with your booking.

Question 4

Can I cancel or amend my booking?

Accepted Answer

Once the booking is confirmed, no cancellation or amendment is allowed.
However, in special cases such as medical emergencies, guests are required to provide valid supporting documents for further review.

Question 5

Will I receive a confirmation after booking?

Accepted Answer

Yes, you will receive a booking confirmation via email or WhatsApp once payment is completed.

Question 6

How early should I arrive at the ferry terminal?

Accepted Answer

We recommend arriving at least 90 minutes before departure. Please note that the boarding gate will close 20 minutes prior to departure.

Question 7

What documents are required for ferry travel?

Accepted Answer

Passengers must present a ferry e-ticket and a passport with a minimum of 6 months validity.

Question 8

Can I choose my ferry seat?

Accepted Answer

Seats are assigned on a first come, first served basis, depending on availability.

Question 9

What happens if I miss my ferry?

Accepted Answer

Your ticket may be forfeited. Please contact us immediately for possible assistance.

Question 10

What are the check-in and check-out times?

Accepted Answer

Standard check-in time is 3:00 PM and check-out time is 12:00 PM, depending on the hotel.

Question 11

Can I request early check-in or late check-out?

Accepted Answer

Yes, requests are subject to availability and may incur additional charges.

Question 12

Does the room rate include breakfast?

Accepted Answer

Yes, the room rate includes breakfast.

Question 13

What is included in tour packages?

Accepted Answer

Typically includes transportation, guide, entrance fees, and meals (depending on package).

Question 14

Are the tours private or shared?

Accepted Answer

Our tours include private transportation, ensuring comfort and flexibility during your journey.
 However, please note that attraction sites may be shared with other visitors.

Question 15

What should I bring for tours?

Accepted Answer

Comfortable clothing, sunscreen, water, and personal essentials.

Question 16

Are tours suitable for children?

Accepted Answer

Most tours are family-friendly, but some activities may have age restrictions.

Question 17

Do I need travel insurance?

Accepted Answer

It is highly recommended for your safety and peace of mind.

Question 18

Can you customize my trip?

Accepted Answer

Yes! We can tailor your itinerary based on your preferences and budget.

Question 19

How can I contact customer support?

Accepted Answer

You can reach us via WhatsApp, email, or phone during our operating hours.

Frequently Asked Questions

Frequently asked questions